Melissa Griffin, CPTM, is the Assistant Director of Education & Training at the National Association of Insurance Commissioners (NAIC). Melissa has an extensive background in the areas of corporate training, instructional design, organizational development, and team management. She has led multiple teams of various functions, overseeing training and internal communication for over 20 years at a money management firm prior to joining the NAIC in January 2017.

At the NAIC, Melissa spearheads the initiative to modernize the member-focused training and development programs. Recently, she led a comprehensive review and restructure of the Education & Training department's staffing approach.

Melissa is also a seasoned presenter, having shared her insights and strategies for modernizing training programs and staffing training departments with audiences of training professionals.

Melissa holds a BBA from Baker University and a master training certification with an emphasis in training management from Langevin Learning Services, a distinguished train-the-trainer company. She is also a Certified Professional in Training Management (CPTM) and is Remote Workforce Manager certified.

Melissa is a member of the Association for Talent Development (ATD), a Training Industry alumnus, and a member of the Learning Guild’s Learning Leaders Alliance.